KOMUNIKASI INTERPERSONAL PUSTAKAWAN BAGIAN LAYANAN SIRKULASI PERPUSTAKAAN UMUM KOTA DEPOK

Hadyan Aldio Galih, Kiki Fauziah

Abstract


This study discusses the interpersonal communication between librarians in the circulation service unit of Depok Public Library. The purpose of this research is to identify the quality of interpersonal communication between librarians in the circulation services unit. This research used qualitative approach with case study method. The results of this study indicate that the interpersonal communication between librarians in Depok Public Library when serving the library users was done properly and in a good manner, in general. However, research findings also indicate that the librarians tended to show a rather superior attitude toward the users. Such attitude made the librarians look less proactive and sympathetic when serving the users.


Keywords


Circulation service; depok public library; interpersonal communication; librarian



DOI: http://dx.doi.org/10.17510/paradigma.v9i1.223

Full Text:

PDF

References


Cangara, Hafied. (2000). Pengantar Ilmu Komunikasi. Jakarta: RajaGrafindo Persada.

DeVito, Joseph A. (2014). The Interpersonal Communication Book 13th ed. New York: Harper Collins.

Hardjana, Agus M. (2003). Komunikasi Intrapersonal dan Komunikasi Interpersonal. Yogyakarta: Kanisius.

HS, Lasa. (1994). Jenis-Jenis Pelayanan Informasi Perpustakaan. Yogyakarta: Gadjah Mada University Press.

IFLA. (2001). The Public Library Service: IFLA/UNESCO Guidelines for Development. Munchen: IFLA Publications.

Komariah, Neneng. (2009). Keterampilan Komunikasi Interpersonal bagi Pustakawan. Bandung: Universitas Padjajaran.

Lestari, Ema P. (2015). Urgensi Kemampuan Komunikasi Interpersonal bagi Pustakawan. Pustakaloka, 7, 29- 42.

Mulyana, Deddy. (2005). Ilmu Komunikasi: Suatu Pengantar. Bandung: Remaja Rosda Karya.

Rahayuningsih. (2007). Pengelolaan Perpustakaan. Yogyakarta: Graha Ilmu.

Ross, Catherine Sheldrick and Patricia Dewdney. (1998). Communicating Professionally. London: Library Association Publishing.

Suwarno, Wiji. (2016). Organisasi Informasi Perpustakaan (Pendekatan Teori dan Praktik). Jakarta: Rajawali Pers.

Undang-Undang Republik Indonesia Nomor 43 Tahun 2007 tentang Perpustakaan. Jakarta: Perpustakaan Nasional RI.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Paradigma, Jurnal Kajian Budaya


    

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional

                                      

Free counters!View My Stats